I hope this letter finds you and yours in the very best of health and spirits. It is a pleasure to sit down and write a positive letter to a corporation and an honest business manager.
After receiving several bids and holding discussions with summiting corporation’s personnel, the wife and i pondered the advantages and disadvantages for several days, we felt that you provided the most value for the estimated cost. The term value goes beyond the very fine product you provided. You looked at our home, as did the other vendors, but you actually listened to our desires and current perceived problems with the existing system. It was only after we held discussions on needs that you presented several options and provided brochures on each (you where the only one to provide accurate brochures of products available.) We discussed options a, b & c with you simply stating advantages and disadvantages, not forcing me to buy the more expensive system. In the end, we selected the Puron system for our home over the closer competitor.
We were very surprised when you returned our call ready to install a system within two days. Your installation personnel where outstanding in all ways. Even th0ought they encountered several difficulties adapting your system to the existing ductworks draining the estimated 15 gallons of condensation found in the return the air duct system and routing of the lines through the ceiling, they accomplished all the kindness, humor, and determination. When it appeared that they would not complete the installation in one day, another of your staff arrived about 3pm and jumped in. It was a pleasure to watch the three work so effectively and efficiently as a team. They where completing the installation just as it became dark and after the cold rain had just sit in. Through all the difficulties and adaptation to the ductwork the job was accomplished in one day.
My wife was ecstatic about the neatness of the system and how the installers did not to create a mess for her to clean up. She was prepared to do major cleaning and expecting mud to be tracked throughout the house. She did not have to clean anything. Your staff left our home in better condition then when they arrived.
Our home has been controlled by your Carrier Puron system for the past two weeks and we are absolutely enchanted with its performance and quietness. The squeaking ductwork no longer squeaks and we bask in silence of the heat. The larger filter you recommended is fantastic ! It has reduced the amount of dust in our home dramatically. Pam has only had to dust once a week as opposed to every other day as a routine.
Again, our deepest thanks for your and your staff’s honesty, caring attitudes, professionalism and the exceptional Carrier product.
Martin and Pam B.
Thank you for installing out new HVAC system. Your team was kind and considerate - not to mention
professional. . Just good guys.
Thank you again - we will definitely recommend you
Don, Jennifer & Austin